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Open Agent Support

A real person reads every message. We reply within one business day, and we act on reports of abusive content within 24 hours.

General support

Anything about the app, your account, or a showing.

support@openagentusa.com

Privacy & legal

Data requests, deletion questions, legal notices.

legal@openagentusa.com

Reporting and blocking

Open Agent is a marketplace between licensed professionals, and we hold it to that standard. Every listing, message, review and profile can be reported from inside the app.

  1. 1Report it. Long-press a message, or open the ⋯ menu on a profile, or tap the flag on a review. Pick a reason and add context.
  2. 2Block them. From their profile or the ⋯ menu in a conversation. You disappear from each other's feeds and neither of you can apply to or message the other. They are not notified.
  3. 3We review within 24 hours. Accounts that break the rules lose access to the marketplace. If it can't wait, email support@openagentusa.com with “URGENT” in the subject.

Community rules

Using Open Agent means agreeing to these. They are part of the Terms of Use.

  • No harassment, threats, slurs or discriminatory language.
  • No sexual, violent or otherwise inappropriate content.
  • No spam, and no soliciting agents for anything unrelated to a showing.
  • No taking a deal off-platform to dodge the escrow that protects both sides.
  • Post accurate property details, and only photos you have the right to share.
  • One account per licensed agent. No impersonation.

Common questions

How do I reset my password?

On the sign-in screen, tap Forgot password. We email you a 6-digit code, and you set a new password right in the app.

Why can't I see any available showings?

The Available feed only shows listings in a state where you hold an unexpired license, inside the service distance set in Profile → Location. Widen the radius or add a license and the feed fills in.

When do I get paid for a showing?

The listing agent's card is charged the moment they accept you, and the money is held in escrow. It transfers to your Stripe account as soon as they approve your completed showing. Open Agent takes no cut of that payment.

How do I manage or cancel my subscription?

Billing lives on this site. Sign in and open your account to change your plan, update your card, or cancel.

Someone is behaving badly. What can I do?

Report and block them. Long-press any message to report it, or use the ⋯ menu on an agent's profile to report or block them. Blocking hides you from each other and stops all contact — they are never told. We review every report within 24 hours.

How do I delete my account?

In the app: Profile → Settings → Privacy & Legal → Delete Account. If you no longer have the app installed, use our account deletion page.

Deleting your account

You can delete your Open Agent account and personal data at any time, from inside the app or from this website.

How to delete your account